Shipping Policy
At North Muse by Chloe Bennett, we are committed to delivering your order safely, efficiently, and with the highest level of care. Please review the information below regarding our shipping procedures.
Order Processing
Every order is carefully prepared and inspected before shipment to ensure it meets our quality standards.
- Orders are typically processed within 1–3 business days.
- Orders placed on weekends or public holidays will be processed on the next available business day.
- Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Please note that processing times are separate from shipping times.
Estimated Delivery Times
We proudly ship to customers across Canada and internationally.
Estimated delivery time:
5–15 business days after dispatch, depending on your location.
Delivery times may vary based on:
- Destination country or region
- Customs processing
- Seasonal demand
- Carrier delays beyond our control
While we strive to meet all estimated delivery dates, these timeframes are not guaranteed.
Free Shipping
We are pleased to offer free standard shipping on all orders, with no minimum purchase required.
There are no additional shipping charges applied at checkout unless otherwise stated during promotional events or special shipping upgrades.
How to Place an Order
Shopping with North Muse by Chloe Bennett is simple:
- Select your favorite items and add them to your cart.
- Proceed to checkout.
- Review your billing and shipping information carefully.
- Choose your preferred payment method.
- Complete your purchase through our secure SSL-encrypted checkout system.
- Receive an order confirmation email immediately after placing your order.
Tracking Your Order
Once your order has been dispatched, you will receive a tracking number via email.
Tracking information may take up to 48 hours to become active after shipment.
If you have not received tracking details within a reasonable timeframe, please contact us at:
📧 info@northmusebychloebennett.com
Delivery Delays
While we work closely with our shipping partners to ensure timely delivery, delays may occasionally occur due to:
- High seasonal demand
- Severe weather conditions
- Customs inspections
- Transportation disruptions
- Carrier operational issues
We appreciate your patience and understanding should unexpected delays arise.
Incorrect Shipping Information
Customers are responsible for ensuring that all shipping information is entered correctly at checkout.
North Muse by Chloe Bennett cannot be held responsible for delays, lost shipments, or additional costs resulting from:
- Incorrect addresses
- Incomplete addresses
- Incorrect postal codes
- Missing apartment or unit numbers
If you notice an error in your shipping details, please contact us immediately.
Shipping Insurance Protection
For additional peace of mind, customers may have the option to purchase Shipping Protection during checkout.
Shipping Protection provides coverage in specific situations, including:
Lost Packages
If your package is confirmed lost during transit by the shipping carrier, we will arrange a replacement order at no additional cost.
Damaged Packages
If your package arrives visibly damaged and the contents are affected, we may replace the damaged items after reviewing supporting evidence.
How to File a Shipping Protection Claim
If you purchased Shipping Protection and experience an issue, please contact us within 7 days of delivery or the expected delivery date.
Email:
📧 info@northmusebychloebennett.com
Please provide:
- Order number
- Tracking number
- Description of the issue
- Photos of any damage (if applicable)
Once approved, we will arrange an appropriate replacement solution.
Shipping Protection Limitations
Shipping Protection does not cover:
- Incorrect or incomplete addresses provided by the customer
- Packages marked as successfully delivered by the carrier but later lost, misplaced, or stolen
- Delays caused by customs authorities
- Carrier delays outside of our control
- Refused or abandoned shipments
Each claim is reviewed individually and may require additional verification.
International Orders
For international shipments:
- Customers are responsible for any applicable customs duties, taxes, or import fees imposed by their local authorities.
- Delivery times may vary depending on customs processing requirements.
North Muse by Chloe Bennett is not responsible for customs-related delays.
Contact Us
If you have any questions regarding shipping, tracking, delivery updates, or shipping protection, our customer support team is happy to assist.
North Muse by Chloe Bennett