At North Muse by Chloe Bennett, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

By placing an order through our website, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.

Order Confirmation & Policy Agreement

By completing your purchase, you confirm that:

• You have reviewed and accepted the terms outlined in this Return & Refund Policy.
• You understand the eligibility requirements and return procedures.
• You agree to follow the return process described below.
• In the event of a payment dispute or chargeback, this policy and all related order records may be used as supporting evidence.

Returns

If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.

Return Requirements

To qualify for a return:

• The item must be unused, unworn, and unwashed.
• The item must be returned in its original condition and packaging.
• All tags, labels, and accessories must be included.
• The product must not show signs of excessive wear, misuse, or damage caused after delivery.
• Customers are responsible for return shipping costs.

Once your return is received and inspected, we will process it within 7 business days.

North Muse by Chloe Bennett reserves the right to refuse returns that do not meet these requirements.

How to Request a Return

To initiate a return, please contact us within 30 days of delivery at:

📧 info@northmusebychloebennett.com

Please include:

• Your order number
• Full name
• Shipping address
• Reason for the return
• Photos of the item if it is damaged or defective

After reviewing your request, our team will provide detailed return instructions.

Please do not send any items back without prior authorization, as unauthorized returns may not be accepted.

For your protection, we recommend using a tracked shipping service and keeping proof of shipment until your return has been fully processed.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Send the following information to:

📧 info@northmusebychloebennett.com

Include:

• Order number
• Description of the issue
• Clear photos or video showing the problem

After review, we may offer:

• A replacement item
• A refund
• Another suitable resolution depending on the circumstances

In some cases, returning the defective product may not be necessary.

Replacement orders are typically processed within 7–14 business days.

Lost Packages

If your package appears to be lost during transit:

• Contact our customer support team immediately.
• Provide your order number and tracking information.
• We will assist in opening an investigation with the shipping carrier.

If the carrier confirms that the package has been lost, we will arrange an appropriate replacement or refund.

Refused, Undeliverable, or Unclaimed Packages

If an order is:

• Refused by the recipient
• Returned due to an incorrect address provided by the customer
• Left unclaimed by the recipient

A deduction of CAD $35 may be applied to cover shipping, handling, and administrative costs before any refund is issued.

Order Cancellations

You may request cancellation of your order before it has been processed and shipped.

To request a cancellation, contact:

📧 info@northmusebychloebennett.com

Because our fulfillment process begins quickly, we cannot guarantee cancellation once an order has entered processing.

If your order has already shipped, you may return the item after delivery according to this policy.

Refund Processing

Once your approved return has been received and inspected:

• Refunds will be issued to the original payment method.
• Processing times may vary depending on your bank or payment provider.
• Original shipping fees are non-refundable unless required by law or due to our error.

Chargebacks & Payment Disputes

If you experience any issue with your order, we encourage you to contact us first so we can resolve the matter quickly.

If a chargeback or payment dispute is initiated, we may provide supporting documentation including:

• Order confirmation records
• Delivery and tracking information
• Customer communications
• Product photos and evidence related to the order

Filing a chargeback without first contacting our support team may delay the resolution process.

Additional Information

• Return shipping costs are the responsibility of the customer unless otherwise required by law.
• We are not responsible for delays caused by shipping carriers, customs authorities, or external circumstances beyond our control.
• For hygiene and safety reasons, certain products may not be eligible for return if they have been used, worn, or opened.
• Returned products must be adequately packaged to prevent damage during transit.

Contact Us

If you have any questions regarding returns, refunds, exchanges, or your order, please contact us:

North Muse by Chloe Bennett

📧 info@northmusebychloebennett.com

Our customer support team is happy to assist you.